CougarSunroof.com - The List
View and sign the list at www.CougarSunroof.com

1:
Matt (99)
48500 miles, passenger side track broke. It broke while lifting it to vent position. Was able to close it. Dealer paying for parts, I pay for labor.

2:
Chip (99)
Plastic clips on belts broke around 70000 miles. Doesn't move at all now.

3:
Scott McGraw (00)
Broken at 58,000 Miles - Build date of 9/99. Currently heading project Hold Ford Accountable"". "

4:
Keith Brown (99)
Build date 7/98
Broke: 56,000 miles
Fixed by buying new track in 8/02

5:
Chris (99)
Build date 11/98
Broke: 49,000 miles
Broke arm off and permanently shut it.

6:
Scot Fiskars (99)
broke at about 50k and ford extended warrenty refused coverage. replaced recently on own but can be reimbersed supposedly if ford ever does antyihg about this problem

7:
Irwn Chen (99)
Build date 11/98
Broke around 41000 miles
Repaired out of pocket for approximately $1,700

8:
Brandon Kessler (99)
Build date 7/98
Broke near 41000 miles
I bought the sunroof assembly online for $667.50 and installed it myself. It was quite easy

9:
sam jerome (99)
model year - 1999
build date - 3/99
milage - 32K
resolution - unresolved

just broke less than 2 weeks ago

10:
Christina Conter (99)
Born On Date - 08/12/98

11:
Cory Rhea (99)
build date-01/07/99
broken when bought at 67,000
resolution-unresolved

Not even gonna post the crap I've been through=)

12:
Greg Peterson (99)
99 Mercury Cougar
Broke around October 2001
Mileage when broke: just under 36K probably around 35,900

we were already in the process of having the state's attorney general's office help us get ford to fix some other problems that they were denying warranty work on due to mods we have...so we just added the sunroof to the list and it got fixed for free under our full claim.

They fixed it by replacing the the whole sunroof with a sunroof with metal rails because the plastic rails can't support the weight of the sunroof.

13:
Nate Miller (99)
At 38,200 miles the PLASTIC tracking on my 99' sunroof broke and the estimate was $1,024.20 for repair from the local Ford dealer. Called Ford, they said they can't help me out financially.

14:
Michael Crabtree (99)
Sunroof broke just recently.. Im out of my warranty cause of the years, not miles and I'm guessing I'll have to shell out of my own pocket cause some genius at Ford thought the plastic rails would hold the weight of the sunroof

15:
Ethan Parsons (99)
Broke early 2002 in the winter still open. Had to force it close...it was the little plastic clip that broke on mine as well. Ford told me that since it is not a safety issue they really dont care. Broke around 66k miles

16:
John Stanton (00)
track broke

17:
John Prendingue (99)
broke during the winter. driver side track. had to have happened after warranty at ~50000 miles (dec 2001). fixed under good will service from Freedom Lincoln Mercury (Chesapeake, VA) for $200.

18:
Katie Hooven (99)
at 20,000 miles my sunroof broke.. it made noises when i would open/close it- then it broke... but ford was nice and they did it like it was still under warrenty

19:
Joe Paneghello (00)
My sunroof broke after about 20,000 miles. I tried to open it and one side worked fine adn the other didnt, causing it to twist. It was fixed under warranty and my dealership told me it was due to the fact that the 99-00's were made with a plastic track and they replaced it with the metal track.

20:
Mark Sobol (00)
Wouldn't open at 2 years old, 22k mls. Dealer replaced plastic w/ metal track assy under warranty.

21:
Andrew Yarnall (99)
sunroof broke at 38,000 miles. Dealer wanted $1500 to fix it. I called ford multiple times to get some assistance. My dealer pushed the sunroof in and put duct tape around it to hold in place. Wrote a letter to the office of the CEO and after a few weeks got it fixed for $750.

22:
Craig Warthman (99)
sunroof broke at around 65,000 miles. I bought the car used so there was no warranty with it. Dealer Quoted me $825 for the parts to replace it and told me that labor would be another couple hundred dollars. Luckily my sunroof did not break while open. It will be a while before i can save up enough money to have it fixed though.

23:
Brien Wienke (99)
51,300 miles.
Passenger side of sunroof would not close completely. opened it up to discover that the rail was severed. I managed to close it myself and bring it into the shop where they quoted me $1145 to fix it. I called for customer center, mention the number of NECO members w/ the problem. they refused to acknowledge the sunroof as a known issue. It still hasn't been fixed

24:
Dave (99)
broke at about 48k miles.
Just opened it one day, POP. One side didn't go up all the way. I closed it right away, now the drivers side won't even move at all. Got a quote for about $1200 to fix it. Needless to say, I've been without a sunroof for about 4 months now. :-(

25:
Tommy (99)
the dealership said that i need assembly kit. the sunroof opens but doesn't go back

26:
Trevor (99)
Sunroof broke after the warranty ran out, but dealership fixed it as if I had an extended warranty. The dealership said that Ford buys the sunroofs as a whole unit from a supplier in France.

27:
Tyras (00)
At 38K miles, passenger side track broke while in the closed position. Driver side functions properly, but passenger side does not move. Have not fixed it...out of warranty.

28:
Julie Jebaily (00)
It was replaced by warranty but it was a major inconvenience when my sunroof would not close.

29:
June (99)
Sunroof went at 32,000 miles, 5000 miles later after I complained alot, it was finally replaced (Today! 8/21/02). Now I am worried b/c it does not close flush as it did inside before the fix :( I guess the first rain storm will let me know all is well :(

30:
Daren Cook (99)
will not close all the way

31:
Peter (99)
went at 25000 miles but out of warranty still dealing with ford to get it fixed

32:
Kevin Wright (99)
sunroof broke at about 45000 miles about 4 months after I bought it. Passenger side seems to open faster than the drivers side and passenger side is now not even connected to track

33:
Amy (99)
sunroof broke at ~42,000km. Can't open it all the way. When it's in the tilt-positition, it's close; when it's in the open-position, it tilts. Dealer's quote = >$1200.

34:
Tim Clark (99)
broke at 36,000 k's. Go figure right when the warranty ran out. It wont close all the way on the passenger side. It use to slide back and forth but wont even do that now.

35:
Carlos Hernandez (00)
got stuck and wouldn't move at 23k. They replaced all the guts"" of it. was still under warranty luckly.
"

36:
Samantha Legg (99)
Bought used last july 2001. 4 weeks after i purchased the car the clips broke. Ford doesnt make replacement clips, you have to buy a whole new track and after installation the cost is close to $1000 if your lucky.

Ive even called ford and complained - yet they deny ANY COMPLAINTS have ever been made and DENY that they have ever helped a person out with fixing this problem and they CLAIM that there isnt enough complaints to have a recall.

37:
Matthew Hanks (00)
My top opened and made a cracking sound and stopped working wouldn't open all the way or close. Ford replaced at no charge the motor and track assembly. They also put a new headliner in the car b/c they ripped it up when pulling it out to replace the top

38:
Todd Underwood (99)
I bought my Cougar used from a Mercury dealer in November 2001. 2 weeks later the sunroof clips broke and wouldn't seal closed. There were no previous noises or signs that it was going bad. It wasn't covered under my newly purchased Ford extended warranty. Based on advice from the NECO forums I was able to get Ford to pay for $600 of the $1,200 charge.

39:
Ray L Jackson (99)
Broke at about 15k. It wouldn't close and a piece of the track gliding thing broke off so it couldn't get back on track. They gave me a whole new track, sunroof, and liner at no charge.

40:
Tony Dziepak (99)
Broke at about 30,000 miles. Out of warranty.

41:
Keith Neville (99)
the part connected to the sunroof broke and didn't seal when closed. Ford quoted it to be $1400.

42:
Tom Biel (99)
Broke @ 42,000 miles, dealer quoted $1,200.00 to fix.
Living without for now.

43:
Brian (99)
tracks broke.. cant open it at all...

44:
Karen Hopkins (99)
Tracks broke and replaced at 34,000 repaired under extended warranty

45:
Pete Bossman (99)
Sunroof kacked 60 days after warranty expired. Replaced at my own expense via part from www.fordpartsmall.com @ $675

Screw Ford. This was my last.

46:
W. Rushin (99)
Bought car used. Sunroof broke the first year. Repair shop said track was broken. Not able to repair. Parts must be replaced. No more Fords for me.

47:
Brandi Craven/Shayne (99)
bought car used in august of 2001. the car had 22,000 on it and the sunroof gave out the first day i bought it! so i bought easy care warranty b/c the dealer said, 'sure if you buy our 1,500$ extended warrenty the sunroof will be as good as new'! brought the car in 3 different times to do warranty work and they said it couldnt be fixed by the warranty. this is definatly my first and last ford! living w/o!

48:
Boss J (00)
Yea, my sunroof broke with 50,000 miles on it. And I have a warranty on the car, but i guess its not covered. It was factory installed and all. The dealership wants 1000 dollars to fix it. Screw them!

49:
J Moyers (99)
Yeagh.. sunroof went belly up 30 days after warranty expired.

50:
J. Hart (99)
Just bought my cougar used, with warranty from the dealership. Less than a week into owning and the sunroof goes up only on the right side, left side track is screwed. Taking into dealership for warranty, we'll see what they say.

51:
Manan Karia (99)
Bought my 99 cougar used in march of 2001. It had 29000 miles on it. Sunroof worked fine when i purchased it. Stopped working at about 37000 miles, sux huh...

52:
Ivo Marrachino (00)
Broke around 60000 miles. Needed a new track. Got it fixed through Ford at 20% cost-$200.

53:
S. Chen (99)
Broke at 55K miles. Entire track replaced under Ford PremiumCare ESP extended warranty.

54:
adam (99)
sunroof broke the power windows still work

55:
brent (00)
Had about 25k miles on it and the track broke....fixed under warrantee but a pain in the ass

56:
Daniel Clement (99)
Track broke at 100 000 km... Cost like 2000$ to fix it... Have to seal it
up ;(

57:
Andy Gonzales (99)
driver track is broken i believe, 1060.00 to fix, car only has 26,000 miles. PLEASE HELP!!

58:
Jeremy Kaplan (99)
Sunroof broke at 45,000mi

Haven't tried to get it fixed yet. Oneside of the roof will open, but the other jams. Seems to be the all mighty track problem.

59:
Neil Schultz (99)
27,000 miles, sunroof almost didnt open yesterday evening, it struggled and made a 'popping' noise as it finally released. It closed fine but now does not open again. It tries, but doesnt get past where it 'popped' before, even with mild help.

60:
Carrie West (99)
My stupid sunroof broke on me one Monday back in July of 2002. Then come to think of it in September, I was looking through my paper work when I was getting the car and I happened to stumble upon the Manufacture's Warrenty, which to my suprise I didn't know I had. I bought my car April 29,2002 and didn't even know I still had a Manufacture's Warrenty. Anyway it was already too late to tell them that my sunroof had broken cuz I didn't even know it was still under warrenty at the time. (lucky me) Anyway to make a long story short...I st

61:
dewey (99)
My sunroof broke just a few weeks ago. This is the 2nd time that it has broke since I had the car. They didn't want to fix it, but they had to because of the extended warranty.

62:
Mark Louey (99)
Sunroof broke a mnoth and a half out of warranty, but only 26k miles. Have appointment with dealer tomorrow... not holding out much hope for a happy ending.

63:
Micah freeman (99)
damn sunroof broke 2k out of warranty.. 38K and the dealership wanted like $1500 to install a new one.. forget that.. only if they payed for it... which they wouldn't

64:
Ted (00)
plastic runners broke or something and now it won't slide open and i am not paying ford prices to get it fixed.

65:
Ellen Dunsmore (99)
plastic rails broke when I opened the roof in the cold weather. This really sucks, parts are expensive

66:
Denn (99)
sunroof broke last year right after the warranty expired in the summer, still not fixed

67:
Karl Appleby (99)
I have it fixed about a month ago. one of the rails came dislodged.

68:
Anthony (00)
My sun roof passenger side wont respond to the button, but the driver side does. I hate that my sun roof is broke, I live in FL and it's really nice to drive around with it open. I never would have paid the extra to have the thing if I knew that is would be such a pain. Ford needs to take care of thier customers if they ever want them to come back.

69:
Chris (99)
Passenger side wouldn't close...went to dealer and needed whole new assembly. Costed a little over 1200 dollars which included the labor to shut the damn thing

70:
Matthew Bacis (99)
I noticed mine wasn't working after I was in a small accident. I'm not sure if it was related but they included the sunroof in the repairs and insurance covered it, minus my deduction. I'm just waiting for it to break again.

71:
Ron Zlotnik (99)
My sunroof right side plastic rail snapped while closing the roof after coming back to work from lunch 2 days ago and the whole roof twisted and then the left side snapped from the stress.

72:
Jeff Vorhees (99)
About a year ago, mine broke. The driver's side wouldn't shut. I did a quick fix to get it shut. I then replaced it with a 2001 model sunroof. It as also broken. It will go up, but will not slide back.

73:
Carmen Cappello (aka Cap) (99)
Sunroof broke at 52,000 miles. Only the passenger side would lift to the vent position. I was intially told it was not covered under my warranty (extracare ESP) After discussing the issue with the service mgr and calling quality care the dealer fixed the sunroof at no cost(except the warranty deductable)

74:
Mike Johansen (00)
Sunroof broke 41500 miles. Pasengers side will lift a little but drivers won't budge. Diassembly of the sunroof shows little plastic piece broke. My dealer won't even listen so it's off to a ford factory rep with this issue.

75:
Matthew (99)
My car has 40,000 miles on it and the sunroof broke. Same problem I've been hearing passenger side broke and won't move. I have a Extracare warrenty till next year, but there telling me that part number is not under warrenty. My Ford dealership is being sold so I hope the new owner will help. If you could help me out with what I should tell them it would be most helpfull, thanks

76:
andrew (01)
hey wuts up everyone? i have 60,000 miles on my kitty and i was down at the beach and i was on my way home and i tryed closing it and it wouldnt close and it was pooring out side usual south florida lol. so i guess is there any other way except spending over 1000 dollars for a dealer to do it for me. is there any way i could just replace the motor and ill be fine because my sun roof is stuck open and the kat has been in the garage basically every day ttyl peace

77:
Justin Ymana (99)
Just happened one spring day and just heard a crack. My left side track was shot, the sunroof couldn't open. been about two years since it happened.

78:
John Prendingue (99)
Sunroof broke when opening it during winter. (Yeah, I'm dumb) Then when having car serviced for a recall at a FLM dealer, I mentioned the sunroof and they fixed it for $200 under the guise of a hookup"". Good samaritan or something like that. Oh and I was sans-warranty. "

79:
Tony Wong (99)
when i attempted to open the sunroof i heard a crack and my sunroof semmed to stay open. when i tried to close the sunroof it stayed open. i have yet to fix it. estimated cost between 8-1200$ to fix.

80:
Annie (99)
Sunroof wouldn't close completely last summer (with 29k miles on it)...so I bought a complete warranty from Ford for $1000 (if I was going to spend that much, might as well get the warranty). The warranty covered it, and two months later my flywheel went out, so I was able to use the warranty to cover that too.

81:
Doug (99)
Some problem - different cougar

Opened sunroof and never was the same. I had to disassemble it to get it closed. I have read alot about the $$$ involved with fixing it. Is there any help out there on this one??

82:
Danielle walls (00)
The right side went down but the left side stayed up.. under warranty back then though.

83:
Dennis Schuster (99)
broken sunroof...........DUH? same as everybody track broke and it doesnt open!

84:
Brandon Roberts (99)
Yeah, Track broke the other week. 60,000 miles on car. Sux. Drivers side track broken in half. passenger side works. Will not shut.

85:
Anthony Prescenzi (00)
I opened it one day and it popped really loud. It was broken and refused to slide. I got it fixed by the dealer under warrenty. I would estimate 30K on the cougar.

86:
Paul Donald (99)
Same problem as everyone else. sunroof noise crack..then won't open. Purchased replacement from auto parts dealer and going to try and install myslef. Happened at approx. 56,000K

87:
David Markham (99)
I put the sunroof back all the way, heard a crack, and when I went to put it back down, only the passenger side moved. Still unfixed.

88:
Elena Milesky (00)
Opened one day to a loud cracking noise. The drivers side arm that lifts up has sheared off occured at 50k - build date 10/99.

89:
Joe Neubauer (99)
Tried to open it one day after school and didn't open all the way. Right side only went up and left stayed stationary. Happened at about 38k

90:
Danny Dunn (00)
At 33,000 miles. Sunroof only opened on drivers side.
In shop now.

91:
Tim Lewis (00)
Opened one day, closed it, then went back out 5 minutes later and only passenger side would lift

92:
Adrian Ramirez (00)
Track broke twice. One side tries to open but gets stuck. First time was under warranty (30K or so), now it is very expensive and I haven't gotton around to it (broke 6 months ago)(65K miles).

93:
Joh Barry (99)
Sunroof broke about 38k. Driver side moved and passenger side was stuck. Cant bring myself to drop $700 on a new one.

94:
Jack Jeka (00)
At 33k miles tried to open the roof and it broke on the passenger side. Had to remove the roof panel to get the track back in place.

95:
adam kerr (99)
metal j piece snapped this winter. replaced whole assembly with a metal one.
Added: Occurred at 65000 miles and paid $875 for new assembly. Repaired by self.

96:
Michael Witte (00)
Sunroof won't close all the way. Its too dark to assess damage.

42K miles, car built March 2000.

97:
Amanda Baker (99)
Broken sunroof track in early 2003. Not under warranty and the dealer quoted me $1660 to fix it! Help!

98:
melissa d. (00)
broke at 38,000 miles. when the sunroof is supposed to be all the way open, it's only vented...so it won't open all the way. the cheapest quote i have is $1,000!!!! this is crazy!

99:
Matt Knighton (99)
When I open the sunroof only one side of it will go up and it will not go back down.

100:
DJ Harris (99)
When the sunroof is supposed to be all the way back and fully opened, it only vents. I can then push it back manually, but it's a mess!

101:
Michelle Egnew (99)
Sunroof broke at around 24k miles. Took it to a shop and they said the plastic clip that rode in the track was broken on one side. Been stuck shut ever since.

102:
S. Semmler (99)
Mine went at about 57k both sides went and now only vents, and this must be the second roof in my cat as it has the metal rails!

103:
mike f (00)
broke around 50k, took it in, the shop put some lub on it, got new metall rails, and off i was. covered by dealership insurence, about 2 weeks after geting it

104:
Andy gonzales (99)
24,000 miles the roof broke, it currently has 32,000 plastic track broke, and sunroof was forced shut. Tryed to open itself, but it always opened about .5 of an inch, and at a angle. Almost a 1,000 dollars later its fixed.

105:
Steve Ziemba (99)
I was drving home and tryed to close my sunroof when i heard a crack and hte drivers side wont shut. Now i cant even get the thing closed. I have 36K on it.

106:
Dexter Groenink (99)
Sunroof just broke yesterday, gonna go to dealer today or tomorrow.

107:
Amber Sines (99)
Sunroof broke at about 43,000 miles

108:
Rob McLean (99)
Sunroof track problems. Motor runs but roof wont close. Can move it back and forth by hand but can not lower it.

109:
Joe Russo (99)
At times the motor wont work, so when I try to open it, nothing happens. Sometimes it works, sometimes it doesn't.

110:
rick (00)
moon roof broke and i think its the rails but still broke at about 40k miles....

111:
Michael Kline (99)
Sunroof will not open. Right side tries but left doesn't move.

112:
Matthew Nemeth (00)
Went to open the roof and heard a cracking noise. Now roof will not open or close. Car has 77K, but that has nothing to due with the moonroof.

113:
Dan Emery (99)
the sunroof is a peice of SH!T....SO, I came up with the idea of cutting the sunroof area out from driver door to passenger door and make a custom targa top made out of fiber glass. That should fix the problem and give me a CONVERTIBLE COUGAR.

114:
Dan Silva (99)
Motors fine, but the a platic piece on the rail broke. Way to expensive to replace unless I can get one at a junk yard.

115:
Matt Eisenmenger (99)
Motor was fine but the track plastic cracked. The Dealership fixed it before I would buy the car and he said that it was $800.00 I have 52000 on the car and no other problems.

116:
Dave E. Mayes (99)
goes up about 1/2 then stops and clicks real hard.... "

117:
david (99)
Delaer told me it would cost $1300 to replace, and wouldn't even get it to close for me when I told them no.

Local speed shop said I was the 4th one this year to come to them with this problem. So he got it closed and pulled the wire, and I now have a non-working sunroof.

118:
Kellie (99)
I was out of warranty and the dealer told me it would run around $1300. After it was all done, the dealer picked up all but $50. And I got the metal rails too.

119:
MrFroge (99)
roof jams part-way (about a half inch)up when opening and stops.. This will be the cougars second time to repair.

120:
adrian santiago (99)
i was out of warranty and i guess it would be the tracks. but it only opens up about .5 in when it suppose to be all the way open.

121:
Brian (99)
Mine broke about 1 1/2 years ago. Plastic tracks...go figure. It's been since fixed, but for how long i don't know. I definately won't hold my breath over it.

122:
David Osborne (99)
Sunroof broke around three months ago, about one month after warranty ran out.(Go figure) bought one for $680 plan to install w/friend this weekend (08/16/03)

123:
Steve Brown (99)
My sunroof broke in three places on the track. If I try to open it, it just makes this horrible noise and doesn't move. Of course my extended warranty will not cover it! I just manually pushed it down so I wouldn't get rained on.

124:
Darrell Reid (99)
Roof opens only slightly, then a rachetting sound. Closes with the same sound. Lopsided ( drivers side up a bit more then passenger side ) and needs to be forced to full closed position.

125:
Janet (99)
Sunroof was broken when I bought it a couple of months ago, looked into getting it fixed, they said the plastic rail was broken, should cost about a grand to get it fixed. Opening and closing it by hand for now.

126:
Joe Buckshin (99)
broke a year ago. one side does not open. did not even attempt to go to the dealer since they wouldn't even honor the altenator job they did 11 months ago due to mileage.
(posted 8/22/03)

127:
Rob (99)
Edit: At 85,000 miles the track broke, had to force closed so it wouldn't leak. Dealer wants $1000 for repairing it.

128:
Melissa Schermerhorn (99)
Sunroof failed without any hint of problems today at 50,075 miles. Went up, didn't slide toward the back of the vehicle... I tried to close it, noting that something was obviously wrong, but it stpped about an inch shy of doing so.
This car is fast becoming a real piece of garbage.

129:
Adam Quirk (99)
Sunroof failed at 60,000 miles. Pulled into the garage and went to close it. I heard a loud crack and noticed that the roof was not closing. The next day I took it to a Mercury Dealer. They called me later that day and told me that a new closing mechanism was needed and that the cost would be $1,200. I responded that the price was ridiculous and that the dealer could keep the car. They then stated that I only had to pay $400 and that the dealer would pay $400 and Ford Motor Co. would pay the remaining $400.
I have used the roof minim

130:
Eric Sansburn (99)
Sunroof broke at 46,xxx miles. There were no previous signs that it would break. The driver's side track broke, the local Ford dealership wants to charge me $857.89 for the metal tracks out of an 02 Cougar. Needless to say, my sunroof is still broke.

131:
danielle walls (00)
my clip broke but it was still under warranty

132:
scott long (99)
plastic rails broke.. still not fixed yet.

133:
Randy Wash (99)
Sunroof broke today when I was opening it. It made a loud crack"" and the nothing. I was able to get it closed...... the car has 44

134:
joe archer (99)
Sunroof broke at 36800 miles. Dealer wanted 1250.00 to fix - would not even close it for me. Following day, the customer service manager I spoke with said they would fix (replace tracking) for $200 bucks as I had just came out of warranty. Paid $200

135:
Robert Walter (99)
Sunroof broke during normal operation at 27,000 miles. Car's warranty has expired. can't find part for less than $650. the motor runs but the roof will not slide.

136:
janice dougherty (99)
damn thing broke almost a year ago, quote I got from the dealership was 1600 can....

137:
paul miller (00)
50k on car 2 years old, pops up half inch on left side, right side doesnt move. motor and transmission is still working so im assuming plastic rails broke. thinking about making my own rails since the dealer wants so damn much for a new roof

138:
andrew windear III (99)
i have 75k on my 99 cougar roof broke at 40k. heard weird noise. later that day noticed one side of roof wasnt fully shut.got help to force it shut.
everywhere i check repairing it will be
1000 dollars

139:
Steve Tuscano (99)
Mines broke too dealership 800 to get it fixed i aint spending that much but i heard they were recalled

140:
Ben (01)
Mine broke yesterday... made a loud noise and is jamed in place... i forced it closed but it is dead now :(

141:
John Chambers (99)
sun roof broke yesterday while shopping for a birthday, the passenger side would go up like 1/2 an inch but drivers side was jammed shut so I tried to force it up and POP freakin cheap plastic broke, haven't got a quote yet and sounds like it's going to be spendy, I have to try and push it down though just in case it starts to rain

142:
James Hager (00)
My roof has been broke, my track on the drivers side broke also. I found on a web site one day that it said that if you were going to replace it with a factory assembly to get one out of a 2001 or newer cougar cause they started making the tracks out of metal. If anyone finds out about either a recall or if the newer assembly will fit into the 99-00 cougar plz let me know. I really hate not having a working sunroof, not to mention i don't like the rain inside my car.

143:
Ed Grabski (99)
Sunroof dead, motor ok, what is broke
I don't know... cougar sucks!
-polak

144:
Amy Wilson (00)
sunroof tries to open but only vents up on one side. dealer said the assembly has to be replaced and parts are over $850 and with labor thats about $1400!! can we please get a recall?!

145:
alfred sahagun (00)
I was shopping for xmas gifts and the sunroof just stopped opening on the drivers side. Im currently looking for a replacement track

146:
Lora Williams (99)
My sunroof broke 2 months after warrenty expired. My car had 26,000 miles on it. Dealer wanted $1800 to fix it. I ordered new track for $700 & paid $100 to have installed. Mine broke before Ford modified track so I'm sure mine will break again

147:
Anthony Paccione (99)
My sunroof broke about 3 months ago and as soon as it did, I was immediately reminded of my standard thought that except for Mercedes, there hasn't been a sunroof or convertible that can be fully trusted not to breakdown. Anyway, we've been through a number of ainstorms"" here in NJ and I'm kinda fedup

148:
Ashley (99)
i bought my cougar and the sunroof was broken when i got it..they replaced it for free, and then 3 months after that the new track they put in broke again..im not paying to have it fixed, this is ridiculous!!

149:
Matt Leavy (99)
The switch is intermitten and they want $300 to fix it! I already paid $80 for them to tell me it wasn't working. I am tired of throwing money away at this problem.

150:
Derek Thorslund (99)
One sunny day, when attempting to open the sun roof, only one side opened. The whole thing got botched up and I was just fortunate to be able to close the roof at all. My Cougar is out of warranty.

151:
Nick DiBiasi (00)
My sunroof went out right after I opened it. I went to close it and all I could hear was the motor and a grinding sound. It poped off track on one side and broke some small pieces too. I pushed the button and pulled the roof far enough where it wouldn't pour in when it rained. It ruined my front seats.

152:
Jessica Wilson (99)
My sunroof broke shortly after I bought it used from a Ford dealer. It's out of warranty and they want $1350 to fix it.

153:
Bob Cardwell (00)
The passenger side cable attachment broke (small parts found in track). I was able to get the sunroof closed, but that required removing the unit from the car - head liner, sun visors, roof-mounted control panel. A major pain. The replacement part at my local Ford dealer is running $950 + with a 3-day lead time.

154:
Nicole Frey (99)
They told me it would cost at least 800 dollars to fix. Pissed me off. I never had a warranty, I bought it from a private seller. I just wish I knew some way to fix it. I can't afford that kind of money, I'm a student.

155:
Pat Mckee (99)
Broke a track through normal use, figured it wouldn't be that bad to fix. Dealer told me $920 for the track and $250 to put it in. Needless to say that I don't use my sunroof now. I am looking for used parts now.

156:
Vanessa Martin (99)
it is broken and will not close. it stays popped up a little. it doesn't move at all. I was quoted $900+ from the dealer.

157:
Alan (99)
Broken @ the drivers side, happened today 2-16-04 drivers side will not come down @ all however i did find a little broken plastic thingy

158:
Jaime Mercado (99)
Just closing my sunroof when i heard the crack and now it won't close. The dealer charged me $40.00 dollars to tell me it will cost $1,000.000 dollars to fix it.

159:
Dragan Vasiljevic (99)
same as others, broken drivers side

160:
Glen (99)
broke when trying to open on a sunny day:( I haven't been to the dealer to get a price yet, hoping to get a used metal track one:)

161:
Brian Weber (99)
On a sunny day I used my sunroof and it would not close on the passenger side. I contact the dealer that I had purchase the car from and they said it would be about 1100.00 just for the roof. Found a local place that replace with all new parts and installation under 1000.00 Still a rip-off for something made out of cast iron.

162:
Paul (99)
drivers side inop, just bought broken sunroof from ebay for parts...installing soon

163:
chuck soverns (99)
it broke about 2 weeks after the warantee (sp?) ran out. looks like some kind of carriage assembly came off from some kind of pusher thing. Rich Morton's Lincoln Mercury Mazda informed me that to figure out what is wrong they would have to replace anyway for a cost of $1300. so it's been gone and but never forgotten for over a year.

164:
Richard Bangle (99)
Broken at 72000 miles.. no support from Ford. It is still broken and will be exhibited as another job well done by Ford.

165:
Artie Cook (99)
Broke about 60k
still broke, don't have that kinda money to fix it.

166:
brian (99)
my sunroof was broken when i bought my car and i have no idea how much it will cost to get it fixed. it will not move but you can hear the motor running!

167:
Chris (00)
broke at 30,000 miles, one side moves the other doesnt, broke shortly after warranty was up

168:
Theo (99)
Became bad about 50k but was able to salvage it. Completely broke and wouldn't close. Live in FL=Lots of Rain. Had to manually rip out elbow joint to close. Cheap material!

169:
Troy (00)
Bought the cougar six months ago, now that I have just passed the warranty date the track on the sunroof broke,now the dealership wants $1,257 to replace just the track. Ford should have recalled this growing problem and pay for it, we didn't know about the defect when we purchased these vehicles.
signed,
Angry Ford Customer

170:
Joe Nolan (00)
sunroof clicked while opening, only slanted up, motor still functions but sunroof doesn't slid back. closes still. motor works, sunroof doesn't open.

171:
Brandon (99)
58,000 miles. tried to close it, right side tries to go down, left side won't. it looks like the track is broken, there are pieces of plastic stuck in the tracks. i can't believe the dealer wants over $1,000. this is bs

172:
jesse neal (99)
i think its the track. It seems as if it want's to open, but gets stuck. then the ever dredful machinegun sound. Oh the humanity!

173:
Shanda Ball (99)
52k. i tried to open it and i heard this creak and the right side tried to go up but the left side wouldn't budge. the motor still works but the track on the left side is broke...i'll live without it for now...it's wintertime...but come summer...i'll still live without it...too expensive to fix!

174:
Dan (99)
i don't remember when it broke, long, long ago, but it goes up and down now but no slide. both of the clips that slide on the track are broken. i was out investigating exactaly what broke, got it to slide out, then retracted it and scratched the sh!t out of my roof. i'm pretty ticked off now. still goes up and down, so the motor is still good. i guess i can be happy that the motor still works???

175:
James (99)
I can actually push my sunroof up and down and when I'm going around 65 or 70 with the air on, it will bounce up and down.

176:
Matthew Nemeth (00)
Mine broke last summer. Only one side of the roof moves. Had to manually close it. Going to try and make the stupid plastic piece that broke. O'yea I have 93K one my Cougar.

177:
Nathan (99)
Mine won't open/close or stay locked closed. When driving on a windy day or at 60+ it 'fludders' open and close. Quote to have it fixed, a whooping $1000-1300!!

178:
Randall Melvin (00)
Went to open it, only one side opens. It was 70 degrees outside when it happened. I had the car for 8 months (bought is used).

179:
Tony Silgrim (99)
Sunroof opened once the week i got it , broke would not close .. after 2 days finally got it closed , will no longer work at all...

180:
Aaron Boyles (99)
Drivers side wont open

181:
beth vaughan (99)
my dad opened my sunroof and went to shut it and the left side will not go down, but the right side will. It only has 48000 miles on it. i am a student can't afford that kind of money. they say i will need to get the track replace. is there any recalls at this time or what can we do has a group?

182:
KenRofrano (99)
My sunroof died about a year and a half ago (40k on the clock). The dealer told me I need a whole roof before I even brought it in and guess what they were right. I called ford we are aware of no product issues with the cougar sunroof"". I have called every where

183:
Gloria Plummer (99)
Passenger side track broke at 34,341 miles, on March 27, 2004.

184:
scott long (99)
rails broke just like all 99's

185:
Chris Mitchell (99)
Rail broke at 52,159 on the odometer. removed and inspected, same typical damage as on most 99's. Contacted dealer about problem, got the usual runaround, and was suggested I purchase a whole new sunroof. Unable to locate local salvage yard with parts i need. Resorted to installing new larger sunroof.

186:
Zach Z (00)
Looks like everyone seems to have a problem with these horribly-designed roofs. Passenger side broke, then the driver side, now it just makes a cute motor noise. I pretend it's a turbo or something. I live in Canada, and it's going to cost $1600 + tax for a replacement/labour. I really hope that something can be done about this.

187:
rebekah (99)
Yup, my sunroof broke. The tracks broke on it approximately 2 years after I bought it! Love that manufacturing!

188:
R Walton (99)
One side pops up(driver's side)
passenger doesn't...43K
Saw where 2001-02 have metal brackets
99-00 have plastic... They saw a problem
and change the part..but won't own up to it.....

189:
Jonathan A (99)
Passanger side of sunroof won't move. I took sunroof apart and it's a little plastic piece that sits in the track. Dealership said sorry but

190:
Julia Soito (99)
The track is messed up on my sunroof, Can't buy part's and Can't find used and a new one is going to cost $1000.00.

191:
Kris Keys (99)
My sunroof quit working today and is stuck half way open. I was in the process of trying to sell it. Try convincing someone to buy a car that the sunroof is stuck open. I haven't had a chance to have a professional look at it yet.

192:
Greg Wilson (99)
driver side stoped going up and back, was showing my friend and then the motor stopped open after 3 open/close. mother F*

193:
Rachael Watson (99)
Sunroof wont open, can hear the motor running and all but nothing will happen. Dealer said it was off tracks and cant be fixed the whole thing must be replaced and will cost around $1300.

194:
James Reed (99)
The passenger side of the sunroof works but the driver side is broken. If anyone has a drivers side bracket and rail for sale please let me know!

195:
june heninger (00)
Just bought the car and the sunroof doesnt work. Went to dealer and talked with the mechanic and he's personally replaced at least 15-20! So, it's obvious that there is a design flaw! They quoted us 900+ for the new track and another 300+ for labor! WTF?

196:
Kevin Sullivan (99)
Sunroof will not close all the way. It is stuck. This should be a recall with as many people as I've seen that has this problem online.

197:
Reya Line (00)
Yep me too. Problem with my sunroof just happenend 4 days ago. Heard a crack when opening my sunroof and looked up and notice the driverside was moving not the passenger side. I want Ford/Mercury to know I am so MAD right now I want call everyday to let then know how much this is a safty issue. Example What happens if the sunroof happens to fly off my car or gets broken in from my for ever slightly open sunroof. "

198:
Kevin Lampe (00)
The plastic on the metal slide broke on the driver's side and the passenger's side, after going through a car wash and dry. The next day I heard it crack and bust up more plastic when opening it. I believe that I will be able to repair the metal to plastic connection with a soldier gun and soldier.

199:
Sgt botruff matt (00)
Welli went to the store and tryed to open my sun roof and it opend on one side then it just made a loud clicking noise and the little piece that props it up at an angle pop'd off now its stuck open and wont go down im pissed

200:
Wayne Nelson (99)
I was closing the sunroof after parking at work, and heard some plastic crunchiness. Driver's side guide broke out of the track. The car is 5-1/2 years old now, so I knew it was coming. No warranty stinks. The replacement track and gear assembly costs more than the sunroof option itself. Ouch! Worst part is I only managed to manually slide it to the front, but can't get it to go down all the way. No choice but to fix it ASAP.

201:
Diane (99)
Mileage: 50,000
Resolution: $375 including parts and labor; and that's with going to my dealer

The tracks took a crap. One side would go up and the other wouldn't move. We tried to fix it ourselves, but it wasn't happening. I think we made it worse.

202:
Nick J. (00)
Same problem as everyone else! Moonroof makes clicking noise and I believe the driver side rail is broken! The passenger side raises up but the driver side does not. I guess Ford/Mercury will never do anything about this though so I guess I'll have to go to the dealership and spend over $500 to get the stupid thing fixed! No wonder they quit making this car! Not to mention the car also has Alternator/electrical problems which a lot of other cougar owners seem to also have! :(

203:
Jon (99)
Mileage:65000
SNAP!!! happened last May and the dealer wanted $1500 to fix. No more open air driving for me. Outrageous!!!
How about a class action??

204:
Scott H (99)
mileage:92,000KM same issue as everyone else! side track snapped it pops upbut wont slide, dealer wants just over 1000CAD for a fix!

205:
Markus Duckor (99)
Plastic clip on the drivers side broke. Got it fixed for $800.00. I hardly use the sunroof now.

206:
Ian C (99)
Not alone out there. But ducktape seems to work unless you go over 80 with the AC on (air pressure reopens it). Makes me a little concerned when it rains.

207:
RICARDO G RAMIREZ (00)
I HATE FORD !!! THEY LOST MY WARRANTY DOCUMENTS, OLD DEALER CLOSSED DOWN AND NOW IM STUCK WITH ALOT OF BROKEN FORD CRAP SUCH AS THE SUN ROOF... OH YEAH MINE BROKE AT 22K.

208:
Bill Lubak, Jr. (99)
At 63,750 miles, the sunroof would [loudly] slide back and forth, but would not completely lower into the ceiling; only the passenger side would drop down while the driver's side was stuck raised, thus forcing me to keep the sunroof in the vent position. No amount of fiddling, pushing, cleaning the tracks, or lubricating the joint did any good, so the only way I could shut it was to physically twist and break off the driver's side joint, allowing the roof to drop down into the ceiling. Ford QualityCare facility wanted an insane amount of mone

209:
Paul Carter (00)
Plastic component in sunroof mechanism snapped. Now sunroof is closed until I can have it repaired. Not sure why mechanism is made of plastic in the first place.

210:
Brent Kantaras (99)
plastic componet that connects track with sunroof broke and also scratched paint on roof...estimates of 1200 to fix

211:
Rosanne (99)
Sunroof won't close on driver's side. Had to take it to a dealer to close it. Quoted me $1500 to place. Told me it had plastic tracks and they are known to break. Why doesn't Ford pay for this defect....because it certainly is a defect, not caused by user. Happened with 53,000 miles. No resolution other than not using it, which I miss.

212:
Toby (99)
broke, and they want $1200 (CAN) for the part...then there's the service charges!

Any idea where cheaper options are?? Please reply!@

213:
Ron Schnatzmeyer (99)
Sun roof broke just a week after having the fuel pump replaced. The motor works but it appears whatever it is that pulls it open and shut isn't working. It made a cracking sound just as it broke. It does however pop up in the back after holding the button in for a bit and will close again but it won't pull all the way open. I thought this should be a simple fix but after what I read here this is ridiculous.

214:
Eric Neal (99)
Sunroof does not move at all. I can hear the motor working, but it stays put. It looks like the plastic piece on the track. Plastic? Why?

215:
Dan Weitzel (00)
I went to work with the sunroof open and I closed it when I got there and thought everything was fine, when I left work I got by my car I noticed that the left back wasn't closed so I tried to close it and it wouldn't. Got home and had my brother carefully push it down when I tried to close it and it still wouldn't. I bought my car used so I didn't have the orginal warrenty, luckily for me they picked up the cost to replace the whole left track, with parts and labor it would of cost almost $900, so glad I didn't have to pay that D:
ps, bought my car 9-03, sunroof broke like 1-2 months after I got it.

216:
shavaughn a (00)
The roof will not release open on passenger side. Told that I need a whole new unit. Estimate of 750 to fix. This happen at around 38000 miles

217:
Bob Schmidt (00)
Mine broke at about 40K miles. Dealer fixed under warranty. Still working fine now. Moral: If you're buying a Ford product, always buy the extended warranty.

218:
terry (99)
mine would make a pop noise when it would open and then one day it just stopped so i pulled it open and both plastic brackets were broken

219:
Jaclyn (99)
Mine broke with 16,000 miles. Its impossible to find anything about replacing this as far as on the internet goes. If you can help me out I would appreciate it.

220:
Lilly (99)
tried to close it one day..drivers side wouldnt come down...now it won't open at all or close properly...contacted dealer today

221:
walt paskins (99)
the track in the sunroof is broken cant find a replacement without going threw the dealer

222:
Joe Toomey (99)
My '99 Cougar's sunroof just died. PI was able to coax it closed, but now it won't move at all. I expected perhaps $100 to fix this, and when the dealer called back to say that the replacement part (apparently includes tracks plus cable and gear assembly) costs over $900, I couldn't believe my ears. I'd appreciate any lines on reasonable cost parts for this...

223:
Arleen Crenwelge (99)
My '99 Cougar sunroof now is broken on both sides. The passenger side crapped out first, had to break the bracket to get it to close. Now the driver side is stuck open and will not close...and it's raining!!! It slides open but will not draw down to close. I'll probably break the other bracket in order to close it and hope it doesn't suck open when I drive down the interstate at 70 mph. available

224:
Jason Lorfing (00)
My '00 Cougar sunroof is broken on the driver's side. Fortunately it is closed. I will politely ask the dealer to replace it. They should recall these or suffer a class-action lawsuit. Hint, hint.

225:
Amy Burns (99)
My sunroof worked when I bought the car used 7 months ago. Then one day I tried to open it and it would only go up a little bit and it was going up more on one side. I asked my brother-in-law (a mechanic) to take a look at it this past weekend and he got it open... but then it wouldn't close. He said there was a problem with the track and after a few hours he got it to slide back into place but it wouldn't go down all the way. There was a couple of hours left before a thunderstorm was predicted and him and my father worked on it until the

226:
James (99)
mine broke last week. heard a crack, looked up and only one side was going up. so i closed it. i tried it again, and nothing happened. i'm glad i could get it closed though. chalk another one up for cougar owners on this.

227:
Sergei (99)
Exact same thing as with James but... do any of you know whe one could find sunroof parts for the cougar? Please contact me at sureg709@yahoo.com

228:
Andreas Ahlqvist (99)
My sunroof tilts up but does not slide back.

229:
Paul Whitehurst (99)
Passenger side will not go up...drivers side seems to raise/lower just fine. I have done nothing yet.

230:
Sandra Wong Darroch (99)
Slides back and forth but won't tilt back fown to roof. Motor runs but no futher movement from 'vent' position.

231:
Corinne (99)
motor runs, passenger side wheels move back and forth but don't do anything

232:
Marinus Mellaart (99)
I had to replace the motor and clean the tracks myself. SKAHA FORD in Penticton BC Canada would not cover it under warranty!

233:
Richard M (99)
broke 87k 6/30/04

234:
Scott G (99)
Just broke today and I'm not liking what I'm finding out about it on the net. I can't get the damn thing to close right now. The back is open! ArGGGGHH!!

235:
Amy (99)
Broke around 94,000 - was told the whole thing has to be replaced, even tho the only part I need is the track - the actual sunroof itself is fine!! Have estimates for $1200-1400!! And only the left side of the track is broken!

236:
Jason Sharpe` (99)
I lost my sunroof when my car was only two years old. Haven't replaced it because of quotes of $1,000 or more for the kit and install. Found out a little plastic pin that lifts and slides the panel broke off on the left side. Sucks you can't replace one little part.

237:
Jordan (99)
Broke Around 94,000 Km. Told it was going to cost me around 1,100 to fix...
Can't even get it to close...

238:
shane mellin (99)
one side stopped moving while opening... the motor hums like it is trying to move it but i had to force it to close some so it wouldnt rain in the car

239:
Dianne (99)
The plastic tracking fell apart. Several broken pieces removed and now unable to shut the roof completely. $1000.00 + to fix. Covering with a tarp to prevent rain damage.

240:
Dave Weyrauch (99)
Will only go into vent"" position

241:
Andrew Hable (99)
Sunroof broke - won't open at all. 77,000 miles. Sounds like should be opening... jammed? Dealer says to get new track so searching...

242:
joel rayle (99)
Cougar has 28,800 miles on it. heard crack noise when closing. now will not open(only right corner raises slightly.dealers says $500 & parts backordered

243:
ed graski (99)
Broke at around 100,000 km while opening frozen roof...

244:
Gail Mitchell (99)
Sunroof has broken twice. First time it was covered under warranty and the second time I couldn't afford to fix. The cost was over $1100.00. Still broken.

245:
Tim Herby (99)
Sunroof has been stuck in the open position for several months. I have not brought it to the dealer yet, because it's out of warranty. Hoping that they will still fix it.

246:
William B. Stoner (99)
All the track parts fell inside of car when I opened it! Motor still works but screw might not! The parts and rollers broke off! Trying to find a new track! Deallers want $900.00 for kit! Does anybody know who makes it for ford?

247:
Arthur Wright (99)
Roof is stuck shut. Lift works but doesn't roll back. Happened ~ 66,000 miles.

248:
John Simon (00)
Plastic guide piece in the driver side track broke out of the track. @ 70000 miles

249:
Terry (00)
Without any warning, I went to open it one day and only the passenger side will move. It happened at about 75,000 miles. Luckily I can get it shut, and although I hate not having a sunroof, I'm not paying the 1,200+ to get it fixed. I called Ford and they refused to help.

250:
Scott Cunningham (01)
2001 Cougar
Build Date 10/00

Date of breakage: 7/21/04
Milage: 24500

Resolution: None - Just occurred.

Sunroof fully closed on one corner, partially closed on another.

251:
Bob Schroth (00)
36000 miles bought it used sunroof broke a week ago. Called for estimate 1600 dollars that is bull@#$% this is a major problem and needs to be recalled

252:
Anthony Salabor (99)
Broke at roughly 60k miles. Closed the thing when I got home one night, and it broke the next morning on my way to work. After further review, it's the plastic piece that holds the arm into the rail on the driver's side.

253:
Dexter Groenink (99)
Tried to open it at approximately 70,000 KMS, it wouldn't even angle up all the way, nevermind slide back.

254:
George (00)
Motor supposedly was bad at 52k miles, replace for $600, now at 60k miles they say I have to replace the track because it won't close for $1200. Sounds like all similar problems...a design flaw perhaps worth a class action?

255:
chris bill (99)
broken moon roof in my 99 cougar i guess im not alone any 1 know where i can get parts

256:
Taheera Waterman (99)
Sunroof CLosed all the way except for on passenger side. Now it wont move and it's stuck open. The German ford dealer said it would cost about 1900 euro to fix... Does anyone know where I could order the kit?

257:
MATT KORTH (99)
BROKEN TRACK ON MY MOONROOF, FLAPS IN THE WIND 1200 DOLLAR DEALERSHIP FIX! WHERE IS THE RECALL???????????????

258:
Steve Urban (99)
Moonroof broke yesterday... tried to open it when only the passenger side lifted. Opened and closed it with manual help until it would no longer open at all. Now it is stuck closed.

259:
Steve Huston (99)
Will not fully open or close on its own power any more.

260:
Rosanne (99)
My sunroof broke 5/04 with just 52,000 miles. I hardly ever used it. Was stuck open and had to take it to a dealer to close it. Told me it would cost $1500 to replace. YIKES!!! I always wanted a sunroof but not for $1500.

261:
Mark (99)
Sunroof broke about a year ago. Motor works, but will not slide open. At least it is closed.

262:
George (99)
I permanently closed my sunroof yesterday because the track is broken. I have a 1 1/2 year old motor for sale in excellent condition with steel drive gear. gratech@workmail.com

263:
Kane (00)
Passenger side goes up and starts to slide but is being held back by driver side that will not move. Heard a loud crack when it broke.

264:
Dana (00)
Went to open it one day and only one side would go back about 2 inches. Got it closed most of the way for now.

265:
jacob zorn (01)
i owned a '99 cougar and the sunroof broke. the dealership replaced it. then i baught a '01 cougar and now its broke also. the problem for me is that it happened just a couple thousand miles outside the warranty. now it wont close and itis really hard to wash the car. i baufgt both cars brand new off the lot.

266:
Sal Auriemma (99)
The sunroof broke once when the car was under warranty with only about 19000 miles, luckily it broke and i was able to close it. It was the track of course. Now its about 61000 miles and the track broke once again, but unfortunately it is stuck open. Its been two weeks since Ford ordered the part and it still isn't fixed. Got some BS story from FORD waiting for the part to be made and shipped. I love driving my cougar with a trash bag over the sunroof so that the rain doesn't leak in. Gotta Love Ford. (F)ix (O)r (R)epair (D)aily

267:
Steven (99)
I just bought the car with 52k on the clock. The car appeared to be in good shape but the check engine light came on when I was test driving it and I had them fix it. I came back and drove it home not 3 miles down the road, the light came back on. they just cleared the code. Now the damn sunroof broke just after I had read this post. Now we are about to have a huge thunder storm with 75mph winds. I am going back to the dealer tomorrow and see what they will do. If nothing... I will post the name and address of the dealer

268:
Karl Fengler (99)
Broken plastic parts in right side sunroof rail!!! 35,000 miles

269:
Karyne (99)
My sunroof was broken to.Passenger side goes up and starts to slide but is being held back by driver side that will not move

270:
Jason Lesage (99)
I had the same problem as everyone else, one side doens't pop up and the other side does. I took it in to the dealer and they said it would cost $1200 plus labor. I passed on the $1200 and told them to close it. Now the roof opens at the back but doesn't slide open all the way. I've contacted the dealer again and am persuing this as far as I can. I also contacted Ford of Canada and got shot down with legal jargan, stating that by signing the extended warranty I am obligated to purchase all parts that are not included, like a sunroof!

271:
Roy Garner (00)
Moon roof broke, hope that counts as sun roof. The plastic tracks are broke and car is out of warranty.

272:
Dan Ellis (99)
Plastic clip holders broke... :(

273:
Will Hughes (99)
The track broke at about 26,000mi the first time. I had that fixed under warranty. It just broke again and of course it is out of warranty at 58,000mi.

274:
Mike Aiello (99)
Sunroof broke @77,000 miles, unresolved.

275:
Jonathan Jones (00)
Damn tracks broke @ 60,000 miles!!! Still not resolved!!!

276:
Jeff Powell (99)
Sunroof broke 85,000 miles, clack, clack, clack!Unresolved.

277:
Chuck Cotton (99)
Sunroof broke at around 80,000. Same problem as others. Sounds like it is going up but it isn't.

278:
Frank Scheidt (99)
Broke about 2 months after warranty ran out at about 45K. No help from Ford or dealer. My brother, a body repairman, took it apart and found a plastic part broke.

279:
James Sanford (99)
85K on car roof opened now will not close. This sucks

280:
Tim Adamowich (99)
open sunroof never closed car only had 50k on it

281:
Josh Adamowich (99)
My sunroof broke just like my brothers did open but could not close

282:
Geoff Brannan (00)
Broken Sunroof @ 51,000. Dealer wants $979 without labor. Sunroof will stay broke.

283:
terra (99)
broke at 35k still unresolved

284:
Jeff (99)
tracks fine, but the tabs to the roof broke. What really pisses me off is that I know exactly what is wrong but 1) Ford says this is not a common problem 2) the dealership wants to charge me $150 to diagnose the %@!#% problem.

285:
Lizz (99)
I tried to open my sunroof today and it partially opened on one side. I kept trying to open it driving to work, until it made a weird sound when pressing the button. I plan to take it to the dealer soon...

286:
Dan Wallig (99)
Broken at ~ 42K, repair unresolved. Will do it myself like the alternator. I'm not giving Ford any more money than I have to for bad designs.

287:
Brian Tucker (99)
Broke a few years ago. Didn't know it was a massive problem.

288:
Rich (Froge') Bangle (99)
Broke for the last time in the summer of '03.. Of course the dealer and Ford do not want to split the cost of repairing the roof.. I think the responsibility belongs to both of us. Ford for a bad design and mine for being dumb enough to by a Ford in the first place.

289:
Mark Clyde (99)
Broke Aug 2004, 87k
Track is crack, but not broken, tabs that slide along track broke off. Warrantry done, will look for one in scrap yard, Or sell car and buy a 2000!!!

290:
Charlene Risser (99)
BROKEN TRACK ON SUNROOF 33000 MILES, GOING TO CALL FORD HOPE THEY DO SOMETHING!

291:
Carolyn Greer (01)
The Ford place has had my daughter's car most of the last 1 1/2 yrs. until it ran out of the warranty about a month ago and then the sunroof wouldn't close..with only 24,000 miles on it. To fix? about $1100 although the Ford Place finally agreed I would pay 20% (I am afraid they really aren't fixing it because they said the track "wasn't broken" but I got this appraisal from a reliable mechanic. (I'm going to ask them to put the defective pieces they take off, into a box!)
Good luck..It appears to be a scam/ripout defect and the tracking should be made of metal, not rubber or whatever..

Thanks,
carolyn C. Greer, msw; lcsw

292:
Paul (00)
Similar problem to what's been described. 4 years old, 81000 km, passenger-side plastic tabs broke off. Has anyone had any luck with Ford with this issue?!?

293:
tom christensen (99)
sunroof flips open but stopped sliding open at approx 35,000mi. Dealer wants total of $1400.00 to replace track. Ford/Mercury should do something for so many with the same defect.

294:
Zach Winsett (01)
The pastic clips that slide the roof along the rails snapped. Now the sunroof will only do the "vent position".

295:
Sarah Mott (00)
Motor runs, but window won't open. Appears to be off the track.

296:
Bob (99)
sunroof guide rail cracked on driver side would not fully close dealer said would cost $925 to fix

297:
Tara (00)
Sunroof track just broke this weekend. Amazed at what a problem this is.

298:
Ralph Riganti (00)
All of a sudden without warning, my powered sunroof is stuck in the open position.
It does not make any noise when I press the switch either way. It's not the fuse because I checked for that. It's not the switch because I see the dash panel lights slightly dim when I make contact one way or the other with the switch. It just stopped! I am so upset and I don't know what to do because it's out of warranty and now I must consider the expensive options. Anyone, please help me if you can. Thanks.

299:
Courtney (99)
My tracking broke on my sunroof and like you said they will gladly charge you twice as much for a new one as the retail price!! Its a rip of.

300:
Steve Ayoob (99)
Broken at 50,000 miles

301:
alixandra dudley (99)
sunroof broke 85,000 miles. had ford shut it for $100. may i mention it is f_ound o_n r_oad d_ead

302:
Nick (00)
I have had a similar problem as all of you have had. The drivers side of the sun roof for me wont ever lift up. Passengers side will but not the drivers side which mean that that little piece of crap plastic has broken on it. This craped out at 54,000 miles. That sucks that they wanted to charge you for telling you that the little piece of plastic broke.I was just lucky that my dad would rather look him self before take in there because the dealership near me all the people that work there are ASS HOLES.

303:
Chris (00)
Broke at 35K miles.
Not looking forward to the cost of repair.

304:
Heather (99)
Sunroof just broke at 48,000 miles. What a joke. Can we say recall please? I am so mad to find out this is such a huge problem and Ford is not taking care of it. What can I do - who can I go to??
Update: I took car to Tom Wood Ford on 96th and Keystone in Indianapolis, IN and they are only going to make me pay for $300 of the total 1300 it would normally cost! KUDOS TO THEM!!!!

305:
Gint (99)
wow. $1300 to replace a faulty $1 piece of plastic? nice job, ford.

306:
summer (01)
its my first ford and my last - going back to chevy! with only 60,000 miles my sunroof has broken and the fuel pump problem, well i had that replaced too and now its bad again 15,000 miles later! If i didnt owe more than the piece of crap was worth it would be gone already! On top of it all - my year cougar was supposed to be fixed! I bet they'll start rolling in!

307:
James Hager (00)
Well not only did my sunroof break but the bitch flew off into the highway almost causing an accident as well as causing at least a thousand dollars worth of damage to my roof panel behind my sunroof. If anyone knows the cheapest place to get a new roof assembly and the actual sunroof panel let me know please. My e-mail address is bluedragon436@hotmail.com

308:
STORMIN8TOR (99)
At 50k miles Sunroof broke... Still trying to get this fixed under "Goodwill" repair.
I'm not paying (a bendover) $1200+ for a flaw in design that was corrected in 2001 by replacing plastic rails for metal ones.
I will grind my top off and make myself a convertible.

Join NECO today!

309:
Jamie (00)
2000 Cougar, sunroof broke at 29000 miles. Passenger side is broken and stuck open. Looking for assembly, 900+ from Dealership.

310:
Ray (00)
At 43K the drivers side track on the moonroof broke. Plastic track is okay but jammed and broke the metal piece the motor drives to operate the moonroof. Have not gotten quotes to fix yet but took 3 hours to take apart and get sealed for the rain to not run in.

311:
Luciano Miranda (00)
My sunroof broke after 3 years and since I live in toronto where I only use it 5 month out of the year, it is very disappointing. they want to change my track and charge me $1300. I hope Ford post a recall on this issue.

312:
Jason Fritz (99)
My sunroof broke and it wont shut. Plastic piece snaped when shutting it.

313:
Stacy Peterson (99)
Sunroof will not open all the way like it should.

314:
Mary (99)
I bought my car and the sunroof worked fine for 2 days. Then it just snapped on the 3rd day. It will vent now, and you can hear the motor working but it will not open. Said it would cost me $1900 to fix it. Why should I pay for something they obviously screwed up on??

315:
chad (00)
I recently bought this car and the moonroof is inoperable. I took it in and they said it would cost about $1100 to fix it. Anyone know where I can get it done for alot less?

316:
Susan (99)
I'm so mad that I could spit. The sunroof broke with the back half way open. Right now we duck-taped it so rain won't get in while we try to find how to get it fixed for a reasonable price. I've been given estimates from $1,000 to $1,500 and the Ford dealership where I bought the car wants $87.50 just to tell me the sunroof if broken!! The car's only worth about $9,000 now so $1,000 to fix the sunroof is just unreasonable! We had a bodyshop owner tell us he would put it down and seal it if it were his car. I wish 1999 and 2000 Cougar owners would start a class-action suit against Ford!!!

317:
Lindsay (99)
My moonroof broke last year (as well as the million other problems w/ this POS car). It had about 55K miles and the part snapped off as I was putting it down. Now it stays down b/c I don't have the extra $1200 to fix it!

318:
MELISSA (99)
MY SUNROOF BROKE LAST YEAR AND I GOT A QUOTE OF ALMOST 1250 TO FIX IT

319:
Dave Park (99)
Darn Sunroof. 80,000km and the passenger side slider snapped (I looked at it and could see it broken part). I got it closed and will be on Ford's case over this.

320:
Carrie (00)
One side of sunroof track broke around 55, 000 miles. Dealer quoted $1200 for parts/repairs. Was forced to close it manually due to UNNECESSARY HIGH COST which should be a recall! Why is the darn thing made from PLASTIC???!!!!!!

321:
Sean (99)
My sunroof has been out of commission for 2 years now. I originally thought someone tried to break into my car through the sunroof, when I left it cracked open overnight. When tried to close it the next day, it made all sorts of noises, but didn't close. My suspicion grew after being quoted over a $1000 to replace the obviously defective and now broken plastic parts: which couldn't have cost Ford more than a few dollars if that. With a website like brokencougarsunroof.com out there, it is clear Ford screwed up. This has Class Action Lawsuit written all over it!

322:
Amanda Whitaker (99)
Sunroof will slide open, but only the right side will lower. My car only has around 44k miles on it !

323:
Gretchen (99)
My Cougar has 72000 miles on it and the sunroof just broke this weekend. It opens about 75% of the way and can not close completely. If it is the lift bar, the dealership suspects the cost will be close to $1200. This is not a repair I can afford! I suspect I'll have it closed by the dealership and try my best to get Ford to rectify this problem. I'm open for suggestions.

324:
Jennifer (00)
I opened my sunroof and it made an awful noise. When I tried to shut it and re-open it the thing wouldn't budge. The passenger side was completely broke. I thought that it was off track so when I tried to put it back more plastic broke and even a metal piece! This happened right around 55,000 miles. What junky plastic!

325:
Mike Aiello (99)
Orig. owner, broke in July @70k miles.

326:
Frank Scheidt (99)
Broke just over original warranty at about 40K 2002. Plastic part broke, can't replace, will cost $1200 for new replacement!

327:
Keith Neville (99)
Metal rod that moves sunroof back broke at 60,000. Ford Dealership said I would have to replace the whole sunroof and it would cost $1,200 to fix.

328:
Crystal P (99)
I bought my car used about a year ago with the sunroof already broken. The girl who sold me the car said it would cost about five hundred to fix but that is not what the dealership said. They quoted me over 1,200. I am trying to get it fixed some where else cheaper.

329:
Mel (99)
ok, so yesterday my roof 'broke'--and I'm thinking, I'll just go get it fixed but after reading all this-whats the point

330:
Systous (99)
Bought cougar used, sunroof disabled (disconnected switch0.. should have left it alone. Reconnected switch, motor worked for 2-4 attempts, now motor is siezed, tracks obviously broken. You know what's harder to find than a used assembly, a used motor parted off a working assembly.
I'm now manually operating the sunroof just to seal it.
This is a JOKE!
BTW '89 Toyota Corolla has the EXACT same problem (plastic peices)

331:
Jeremy Geer (00)
Original Owner. 65K miles. Pushed button - nothing. Pushed again - opened normally. Pushed again - nothing. Still stuck open. Tracks in good shape, doesn't sound like motor is even turning.

332:
Jerry Eller Jr & Amanda (20)
I came out of walmart and i opened it and when i went to go into my house I tryed to close it and i heard a loud crack and then my sunroof wouldnt shut all the way and til this day it is still like that last winter i had a heck of the time with the snow and rain to try to keep it out!!! Also my car was covered by warranty until about 3 mths ago and I had went to a Ford Dealership and they told me that it wouldnt be covered by the warranty and that I would have to dish out like 2 grand for it when obviously it is nothing I did consider I am not the only one!

333:
Judy Alexander (00)
My sunroof is also broke and will not close. It is like one side will not work. My moonroof broke @ about 55,000 miles.

334:
Sarah (00)
Second owner-60k. Same problem as everyone else lists where the plastic cracked and now have to spend a lot of money to probably have it break all over again!

335:
Jennifer Puliafico (99)
Sunroof Broke at 55,000 Miles. Will not open all the way.

336:
Guy (00)
25k miles.
Broken sunroof!
Damn you Ford!

337:
Betty Minnis (99)
My sunroof broke open slightly on the drivers side. The little plastic piece that rides in grove came out. I took it to the dealer thinking they could pop a new one in and they broke the track. Told me it would be about $1500 to fix. Having a very hard time trying to locate one in a salvage yard.

338:
j hobbs (00)
sunroof wont close... 'bent' track (inside the headliner). how does that happen? $900 for replacement of ENTIRE sunroof plus $400 labor and tax.

339:
Christina J. Morgan (99)
Broken Sunroof ....will not close. I was quoted 65.00 just to close it and 1300.00 for a whole new sunroof!

340:
Sal (99)
The sunroof broke once when the car was under warranty with only about 19000 miles, luckily it broke and i was able to close it. It was the track of course. Now its about 61000 miles and the track broke once again, but unfortunately it is stuck open. Its been two weeks since Ford ordered the part and it still isn't fixed. Got some BS story from FORD waiting for the part to be made and shipped. I love driving my cougar with a trash bag over the sunroof so that the rain doesn't leak in. Gotta Love Ford. (F)ix (O)r (R)epair (D)aily

341:
Anthony Guiliano (00)
sunroof broke while opening it and wouldn't shut. I had to go in manually and shut it by hand so rain wouldn't get it. It broke around 44K miles. Still broken to this day.

342:
Jeromy (99)
Same as above 60k and it broke. Motor works yet roof won't open. WTF

343:
Diane (00)
We bought the car used (with @10000 miles) - it now has @52000 miles. We don't use the sunroof that much, so it was a surprise when it jammed Saturday night. Of course, the bigger surprise was the price ($1200) and the wait for the track (2-3 mos.) at the Mercury dealership. Great. Just in time for the rain/snow season. And it won't fully close. If we could get that corner down (rear, driver's side), I'd say screw it and not bother to fix it. I'm hoping the extended warranty we purchased from the used dealer will cover the costs, but now, I'm not so hopeful.

344:
Kevin (01)
Got the loud cracking sound as described by others, but this isn't supposed to happen on an '01. Haven't determined specific cause of problem as of yet.

345:
Amy (99)
Just purchased this vehicle w/about 99,000 miles on it...power sunroof was working sporadically until a few days ago, when it stopped closing properly. The dealer sent me to a different shop and they said the cable is broken and I need a whole new track ($1100). I'm having it glued shut for the winter and having it fixed in spring. I just called the Mercury assistance line...she said there's nothing they can do.

346:
Karen Flaherty (00)
We bought the car used, 60,000 miles. We have had it less than 30 days and the sunroof broke. Motor is OK but it will not open or close. What's the deal!!!!!!

347:
Glen 1 (99)
I had the same problem with my couger last winter the sunroof was stuck open and I got a little PO'd so I forced it closed and snapped the clips. Bad temper but this seems to be a very commen problem. I wish Ford motor company would take responsibility for their crap design.

348:
Wayman Motes (01)
sun roof broke will not close i was quoted 800 plus labor any suggestions? dont have money to get fixed. still under warranty but dealer sain only the motor could be replaced not track

349:
Sara Hina (00)
I bought my car a little over a year ago. It was used but seemed to be in great condition. One month after I bought it, the sunroof wouldn't go down completely. Now I'm told I have to spend $1500 to get it fixed. I have met some people who have had the exact same problem, but since they weren't under a manufactor's warrentee, they got screwed too.

I suggest that we all keep calling and writing the Ford Motor Company. Obviously the is a major malfunction and they need to be held responsible.

350:
Bobby Maxwell (99)
sunroof broke retail went down, and no help from my trusty ford dealer, very dissapointing since ford is supposed to be a great service provider.

351:
Dan (99)
My sunroof track has broken too. was told about 1100 bucks to get it fixed. Been trying to find a place on internet to get a new track at a cheaper price, but no luck :(

352:
David Baldacchino (19)
1999 Cougar. The sunroof opens at the back only and doesn't slide. I removed the top part to see what was broken. The traks are non-metal. The part that slides in the track looks like cast aluminum or cast iron...not sure. That part broke off on both sides and that's why it just lifts the back and doesn't slide. No clue about what course of action I'll take. I'll start by complaining to the Mercury customer service first.

353:
Josh Morford (00)
We bought the car used, 70,000 miles. We have had it less than 7 days and the sunroof broke. tHE RIGHT CLIP SNAPED, dealer said oh well, pay us around 700$

354:
Bryan Austin (00)
Sunroof will not open correctly. This started at 36,000 miles - car was bought new. Was told $1000 to replace, and that no fixing parts were available. The roof will elevate on the drivers side, but not on the passenger side.

Very disappointed - I have warned friends and family about the problems I've had with my Cougar.

355:
Used car dealer (01)
Bought cougar, found switch broken, sold it to customer as is with free switch. Customer used switch once and stuck in open position.Customer now mad as a sprayed hornet. Thanks Mercury, you jackasses! Do not buy a Cougar, I'm not!! Rot in Detroit, Ford!

356:
rachael (99)
My sunroof wont open. I was told $1500-2000 to fix at the ford dealer and about $500-700 from a small shop. The man at the small shop said he has a 2000 cougar and his is broken and he will not fix it because its not worth it because he knew someone who did and it broke again after that. Very angry with the whole situation. If i didnt want a sunroof then I would have bought a car without one, but i wanted one and now dont even have one since Ford cant do their job right. Thanks alot ford your a real realiable company.

357:
justin krick (99)
my moonroof will not open with out basically comming out of the track and i tell you what it happened when it started to rain so i drove with my moonroof open for 40 miles in heavy rain. i got soaked the inside of my car got soaked. its very upsetting that they know about this and will do nothing about. i know they know. i wil never by a ford again and i will tell everyone i know not to . what a disgrace.

358:
Becky J Dillon (99)
The sunroof on my '99 Cougar broke a around 15,000 miles. Dealership fixed it under warranty but it took 10 days to get the parts from Paris. Yes France!

359:
Kayla Lowe (99)
I had to break my sunroof to get it closed. My passenger side window motor is starting to go out, my head light fues go out, and my flywheel is bad.

360:
Sue Norton (99)
Original owner. Have had 3 alternators, broken sunroof twice, 1st time under warranty. Have 86,000. opened last week. Will not shut. No motor sound. Those of you who closed manually...please let me know how you did it! Can't afford to have fixed. Luckily, live in AZ, but it's finally going to start raining here! HELP!

361:
Steve Canale (01)
My Cougar has 41,000 and is 4 years old. My opened and then would not shut. I contacted a couple a repair shops, they all told me I'd have to go to the dealer.

The dealer told me the parts were on a national back-order, so Ford knows this is a big problem, but they found one kit in Baltimore. It's going to cost me $1,300 to fix it. Needless to say, I'll be shopping for another car soon and it won't be a Ford.

362:
Bobby (99)
Bought in January, Moonroof broke in June local dealer said we'll call and see what we can get worked out and never did call so it's still broke and my cars retail is way down there!

363:
jeff baker (99)
Sun roof broken. Motor works but will not close. found chunk of cast aluminium and plastic pieces.

364:
Luke Collier (00)
It opened fine and when i went to close it the back left braket would not close with the others. It left one side open allowing rain to come in. I had to have someone break the back corner piece just so it would close

365:
Derek Thorslund (99)
Sunroof broke last summer at 50,000 miles. After lots of back and forth with my Ford dealer and then my Mercury dealer, I finally got it fixed for $500 plus tax.

366:
Derek Deaton (99)
60,000 miles
broke and stuck open
I took a rubber mallet and broke off the two rear pieces so it would shut and duct taped it from inside...pretty nice looking.

367:
Gamblin (99)
Sunroof broke at 25000 miles, left latch wont go down. Mechanism still moves up and down but rear left latch stays up.

368:
Mark Spaeth (00)
Moonroof broke. Won't move back. I think the track is broken...Looking at about $1,000 to fix :-(

369:
Giuseppe Izzo (99)
Moonroof will not open or close. I press the switch all I hear is the gear grinding. estimated cost $1100.

370:
Alicia (00)
86,000 Miles ..had it 3 months.. broken PLASTIC!!

371:
ed Hale (99)
sounds like everyone else, motor runs just stuck open.
Ford knows it is a problem but it doesn't kill anyone so why recall it. It is a shame to Ford that a web site is here to sound off on a sunroof
with a very bad design in the first place.

372:
Ciaran Bolger (99)
Same issue as everyone else. Broke just after the warranty ran out.

373:
Rob Harmon (00)
Sunroof is stuck open. The roof will go all the way forward, but the back side will not go down to close. The problem is that the left side is hanging and the right side attempts to close, causing the roof to be cockeyed.

374:
kyle (00)
Went to open the sunroof and it just went cockeyed. Then it wouldn't close on the passenger side. Tool the sunroof off and it ended up being the little crappy plastic notches broke. The ones that connect to the thing that moves back and forth. I fortunatly got it to close. I really don't want to pay $1000 to get it fixed. This blows.

375:
Scott (99)
Motor runs until it opens up about an inch. However, I won't do that again-not worth getting stuck and not worth $1000 to fix.

376:
dennis (00)
my moonroof broke on my 2000 cougar and the dealership wants to charge me 1500. to repair it.... please tell me there is an easier way and if i could do it myself please tell me how. thanks

377:
Louis Hall (00)
Sunroof opens part way - one side is broken. Apparently 99 and 00 had plastic parts that break and Ford is aware of it but will not do anything.

378:
Chris Spark (98)
My sunroof has seized in a vented, upward possision. Now my car is a Ford Contour, but it shares the same componentry as the Cougar, as it does with most of its parts. WHY IS THERE NO MANUAL CRANK BOLT!!!

379:
Chris Meyer (00)
Broken roof at 45k miles, only checkin fix now cause im thinkin of selling it. Same as 377

380:
manuel maese (00)
same problem as everyone else with the plastic breaking

381:
Allison Balchan (01)
My sunroof broke 100 miles over warranty at 36,100 miles. One side of my track has broken and is now stuck in "vent" mode and won't close all the way.

382:
Arnold Agustin (99)
Sunroof broke in Jan 02 at 31K miles. Purchased in Nov 98 and missed the warranty by 3 months! Mercury dealer quoted $1100 to replace.

383:
tori (00)
i had my car for 2 months my sunroof will open all the way but will not close all the way they said it will cost 994.64 and thats to last cent and i have warrenty but they want fix it .

384:
Austin (99)
i bought my cougar last week and it was aleardy broken. I'm planning on sending it in to get fixed next week i hope its not as much as everyone says. the back of mine is up about an inch

385:
Vanessa (99)
Sunroof would not close at 85,000 miles. Remained opened 2 inches vertically. Then theives pryed open the sunroof with a broomstick and stole 2 grand worth of stero equipt! Plus about 1500 to fix sunroof.

386:
Brian (99)
Bought my Cougar with it broken. Haven't gone to the dealership or anything yet but hope to get it fixed.

387:
Brandon (99)
i went to close it and only one side went down. i had to break the other side to get it to go down. once i got it forced down all the way it still sticks up 1/2 inch. no help from the dealer. about $1000 for parts

388:
b bryant (00)
broke on one side ,could not close .now broke on both side
from pressure of trying to close

389:
Brian B. (99)
Sunroof stopped working at 58,000. Have not found a repair solution yet.

390:
/Tonya (99)
Sunroof got stuck open. Motor sounded like it wanted to work but it wouldn't budge. Finally got it closed and the issue remains unresolved. Stopped working after my 75,000 extended warranty expired.

391:
mark melnyk (99)
yes mine broke too!!! 75000kms try to find a new one! no way. ford should pay!

392:
Mike K (00)
Mine recently broke. After reading information about it online, I'm just going to get a new car...NOT a Ford!

393:
Garrett (99)
Sunroof track broke at 33K m. I had to play with the tracks and the roof in order to shut it and haven't opened it since. Looking to have it replaced with glass latched moonroof or having it closed at the body shop. Ford/Merc will never get another cent of my hard earned!!!! $700 dollars for the track assembly?!?, that's recockulus! That Monte Carlo is starting look good about now.

394:
jen (99)
stupid sunroof is broken...just as you said in your first paragraph!!

395:
Ben (01)
I cracked the sunroof one day and attempted to close it. The left side went down and the right side did not. I had to play around with the right side to get it to close and hasnt been reopened since. It is rediculous that ford will not pay to have something fixed that they screwed up to begin with.

396:
Erick (99)
Same problem, it stuck open, had to break the hinge to get it to close and now it flaps open at highway speeds and annoys the crap out of me. I will never buy another Ford/Mercury vehicle, this my my first and last. $1200 quote to fix the sunroof at dealership, I'm having the alternator replaced as I speak $550 to replace that as well, junk car, too expensive to repair!

397:
Cody Woodward (99)
Stupid sunroof! I wen't to open it and heard a crack then tried openiong more and it slide sideways and wouldn't close proper so I tried fixing it and got it open then it closed proper under own power and won't open now!

398:
Cody Woodward (99)
Stupid sunroof! I wen't to open it and heard a crack then tried openiong more and it slide sideways and wouldn't close proper so I tried fixing it and got it open then it closed proper under own power and won't open now!

399:
Anne U (99)
Everything was working fine, then a crack/pop thing went crooked and couldn't get it closed. Motor sounds fine. Garage told me it would cost $1000 to fix! R ya crazy! Couldn't find a Ford garage that was even willing to help me get it shut! After about a month of dodging rain storms my dad and I were able futz with it to get it shut. Very frustrating!! Might I add not covered other my "high tech" warranty! UGHH!

400:
b. sears (00)
Well, i have the same broken sunroof. SAME PIECE OF JUNK.
LET ME KNOW ABOUT A CHEAP FIX IF YOU KNOW

401:
S Urban (99)
Sunroof...Moonroof... whatever you want to call it... no matter now, for she is broke :0(

402:
Angie (99)
My sunroof broke at 81,000 miles. cost was too high $1,500 to replace.Had to pay to have it closed manually and then unplugged so it nolonger works. This needs to be a recall! I have heard from other Cougar owners that they to were having these problems.

403:
Jeff (99)
My motor sounds fine with the sunroof, but it doesn't open.

404:
Nick Farina (99)
i bought my cougar in August 04. Drove beauitiful up until Halloween night. Alternator went (total of 3 times), starter went, car was keyed when i was out of town, and today is January 13th, 2005 I am 16 bought this car on my own and the moonroof is broken. I live in western NY and it was 67 degrees out today and that doesn't happen often in january so I opened it and now it wont shut. I'm freakin 16 and I cant afford to fix it...

405:
Dominick Farina (99)
Broke 1/13/05 72,000 miles

406:
Henry Claudio (99)
The moonroof broke at 73,000 miles, one side of the moonroof works the other won't move. 1/14/05

407:
paul hudson (01)
Broke down today. Left side of the roof won't close. Est cost of 1500$. Have any of you heard of an unauthorized product recall? This happens as times.

408:
Angela (99)
Sunroof won't open AT ALL, check engine light, brake light, and traction control lights are all on and no one can seem to fix ANY of these problems. Ford want WAY too much to even look at them, never mind fixing them!

409:
Donald C. (00)
Broke 11-15-04, havent had anything checked out yet, 42k.

410:
Tim Swiss (00)
right rail clip broke at 39,000 miles 3,000 after warranty had expired. power door locks blow fuse so disconnected, now alarm works fine and now check engine light is on... any ideas?

411:
Kyle Brooks (20)
mine broke in the end of may, about a week after i had bought it used, and it broke 3 days after the factory warranty expired

412:
Carolyn (01)
Broke right out of warranty at 26,000 miles. Ford place didn't want to fix it despite rule that they *have* to fix it if under mileage, for 80% of cost. Finally convinced them that teen daughter might dissuade others to buy if they didn't. Paid $200. Shouldn't have to pay anything.

413:
Valerie Franks (99)
Moonroof broke down in the fall when the weather was going from really hot to seasonable cool! The tracking is broke on it. This happened when I tried to close the moonroof after having it opened through the day. It cost around $900.00 for a whole new moonroof from Ford. I have know idea where to begin to look for a new one. Any suggestions? Broke around 75,000.

414:
Beau Holmes (99)
I push the button to open, I can hear the motor run but I get nothing, motor stops, release and repress open button and the rear of the moon roof raises but never retracts. When closing, again I hear the motor running but nothing happens, untill the very end of the motor's cycle when the moon roof rear comes down and reseats. Does this sound like anyone else's problem? Diagnosis?

415:
todd and erica (01)
same as everyone else. 55k miles and the sunroof breaks. there has to be some kind of recall. i cant believe this many people are having the same problem. i have priced the parts and i am getting the same responce. 1000 dollars. unreal!

416:
Ryan (99)
I had the same problem. The little metal piece that has a hole in the middle cracks as it is not built thick enough. Went to Mercury, $1000 but you knew that. Walked out with the replacement for one that someone had payed for and took both apart and replaced the curved track. Worked fine but then same thing happened on the other, non-touched side. Ended up with $650 dealer cost (20% off i think). Replaced it myself...not hard after the first time!

417:
Karen (99)
Mine broke last week. Doesn't sound like the motor is trying to work, just doesn't make any noise when I push the switch. I don't have the money right now to have it fixed, so unless we can gang up on Ford or our state Attorney Generals, it doesn't look hopeful for me.

418:
Charles Teeters (00)
My moonroof went up and then came off track breaking the cable. 45,000 miles any suggestions, cheaper than the $1000 ford wants.

419:
Robert Wright (99)
Sun roof is stuck will not go back and forth.switch does not work

420:
sherri Savage (99)
sunroof got stuck open...tried to charge me $1000.00 to fix it until I threatened with a lawyer then it was fixed under the warranty but I still had to pay the $100.00 deductible

421:
Ebony (00)
same problems as everyone else. this is ridiculous. i think i'm going to call mercury and tell them about my moon roof i called about another part and the rep said that we should notify them so that if necessary they can do a recall. they don't know if we don't complain.

422:
Colin Cassidy (99)
Sunroof broke and would not close. It then flew off one day leaving me with a hole in my roof.

423:
BILLY COLE (00)
SUNROOF GOT STUCK IN OPEN POSITION, MOTOR WOULDRUN, OPEN AND SLIDE THE SUNROOF ALL THE WAY OPEN, BUT WOULDN'T "DROP" WHEN CLOSING

424:
Mike Hoelscher (99)
Mine broke in the open position. Took it to the dealer where I purchased it and they quoted approx. $1300 to repair it. I had them just fix it so it would close (that cost me $150). Now when driving, the wind causes the sunroof to bounce, which is very annoying. So, I drive with the drivers window cracked to equalize the pressure to keep the sunroof from bouncing.

425:
Justin Craddock (99)
Sunroof was broke when I bought the car a month ago. Passenger side track is broken off. Sunroof is currently kept closed until I find a cheap resolution.

426:
leah summers (00)
i dont know i have only had the car for 4 months and now the sunroof wont close!!!!!! my motor sounds like it is working, but they back lock is stuck on somthing, any one got any ideas????

427:
Craig Fay (99)
My '99 Cougar has just over 50K on it; I garage it during the winter. Last summer (2004), the sunroof opened but wouldn't close! I was quoted $1000+ to fix it. Had to have a local garage get the thing closed. Now the interior of the car looks bad because part of the assembly is my back seat. Ford/Mercury should definately repair these with a recall. I was told the gears are plastic!

428:
jackie bartoni (99)
broken sunroof 57000 miles. I have it caulked shut. Now have alternator problems and i'm having it fixed right now.

429:
Erin (00)
car has broken sunroof @ 70k miles. sunroof was open, i went to shut it and the sunroof made a cracking noise and now it is stuck 1/2 way because it wont close! dealer wants 1,400$ to fix! anyone have any ideas?

430:
Anthony (99)
sliding moonroof broken track. took my local dealer 2 hours to get mine closed after it became stuck open, no damaged was caused to the car, but this is a serious problem ford needs to address a little harder, i know i will never buy another ford again after this.

431:
Michael Green (00)
I left my moonroof open just slightly one day...only the rear portion was slightly raised.

When I started the car and tried to open it, it was stuck. I was quoted $1,300 to fix it.

432:
Dan (99)
Sliding moonroof broke in the open postion. Dealer got it 99% closed and said that the housing was broke parts alone would cost $1000. Happened in July 04 with 45K.

433:
Danielle Peers (99)
My worked fine until one day I went to open it and it opens slightly but makes an awful sound. That's all I can get out of it. I have had nothing but problems with my car! It's one thing after another.

434:
Joel (99)
Bought the car 10/99, sunroof wouldn't open around 12/02 (had about 16,000 miles on it) - the lifter assembly was broken and replaced by the dealer under warranty, guess I got lucky.

435:
Amanda Peters (00)
I bought my car used, and everything worked fine. I had it for just over a year and by sunroof broke in the open position. The dealer got it mostly closed. It cost me $700 dollers and a car that smelled musty because it took almost 3 months to get the sunroof. They were on back order. Now I see why.

436:
Beth Hicks (01)
Sunroof suddenly won't work. Can't afford to have it fixed. Managed to getit closed enough that it is not leaking in the rain.

437:
Dana Coldiron (00)
STUPID SUNROOF BROKE, CANT GET IT CLOSED, DEALERSHIP MY SON WORKS FOR WONT EVEN CUT HIM ANY SLACK, ANY HELP ON HOW TO GET IT CLOSED? PLEASE E-MAIL TO brennan840@hotmail.com !!!

438:
Josh Rosenfield (99)
Died at 57578k miles

439:
kristin (99)
My car's sunroof just broke today. Neither me or my dad could figure out how to fix it, let alone shut it. When we took a look at it, all the plastic pieces were deystoyed. Any ideas on how to close it? Please email me if u have advice!!! my email is zzkristin43zz@yahoo.com

440:
Mary (00)
My 2000 Cougar sunroof will not close properly. Dealer said it would cost around $1,400.00 to repair.

441:
will (00)
broke my sunroof could cost up to $1200 or $10 if it's just the one part that is broken.

442:
Jarit P. (99)
little piece that slides in the right rail broke in 2 at about 120k miles, had to take it apart to shut it. $800 for new part @ dealer rate.

443:
Peter (99)
sunroof died at 79000

444:
chuck (00)
Ironic:Found this link last night, thought this was an odd problem 70,000 miles and mine broke the next afternoon started to come closed and then the pass. track broke. Wife has a friend that works at ford. Hopefully by printing out all these complaints we get our recall:)

445:
Barbie (99)
My sunroof broke and they said it was going to cost $850. just for the sunroof that wasn't even labor

446:
Ryan Leonard (99)
My sunroof broke at 70,000 miles. The pieces that slide it in and out broke into pieces. I called around and its going to cost me $1300 to fix it. Thats a bunch of crap. Ford should start using better quality parts.

447:
Jay Meyers (01)
My sunroof broke at 37,400 miles. I was told it would be well over 1,000 to fix it, which is not wroth it when i just paid 16,000 for it not even a year ago.

448:
Emily (99)
My sunroof would not close all the way. I ended up having to brake it to shut it before it began to rain, using a screwdriver and hammer. Mind you my car only had 50,000 miles on it.

449:
jim (00)
mine broke at 68k and I haven't fixed it yet. its better if they fix it or they shouldn't have put a fake sun roof

450:
Laurie (99)
Mine broke with 37K and it'll cost about $1200 for the dealer to fix it. The worst part is that it was only used about 10 times and I bought it brand new.

451:
Lynea (01)
Broke the day I bought it at 64190. Luckily, it isn't stuck open....

452:
Brian (99)
Happened TWICE!! Once at 20,000 miles and again yesterday at 108K. Should I be HAPPY the second one lasted 4 years???!!!

453:
Julie (99)
Mine broke at 68,000. It was stuck all the way open luckily my friend is a mechanic, it took him 2 hours just to get it shut, and it is still not working.

454:
Martin (99)
damn sunroof pooped out... rails broke at 64k cuz some brilliant Ford *engineer* thought plastic rails would hold the weight of the sunroof

455:
Ed (99)
Sunroof popped put it back,
forgot had sunroof.

456:
Steve (99)
Bought the car from the original owner who said that the sunroof just stopped working one day at about 70,000 miles. Motor starts to move it but then I get a gear grinding sound. It is stuck closed, but the passenger side rear corner us up about a half inch. Quoted the same $1,000+ to get it fixed. FORD MUST DO A RECALL!!!

457:
james (00)
same as everyone else. They need to come up with a cheaper solution to this...

458:
Dawn (99)
Broke at 48K. Quote to fix it was over $1K. Never fixed.

459:
JEFF (99)
STUCK OPEN AT 77000 HAD TO BREAK ABOUT EVERYTHING TO GET IT SHUT.GOOD THING IT OPENS EASIER WITHOUT THE PINS AND ROLLERS,BUT PLAYS HELL WHEN THE WIND FROM THE HIGHWAY OPENS IT FOR YOU.I GUESS MY AUTO INSURANCE WILL PAY FOR IT SOMEDAY.

460:
Michael (00)
Sunroof Broke at 55,000 miles. Motor won't start and basically its stuck closed for good.

461:
Jennifer Simpson (01)
The Moonroof no longer opens or closes. It was broke when I first purchased the vehicle, the dealer (supposedly) fixed it and then it broke again. This time they won't fix it.

462:
Mark (99)
Bought the cougar in 7/05, only had 40k on it. Sunroof opened one day and right front wouldn't close...lots of grinding. Extended warranty won't cover..must be manufacture one is expired. I'm just a kid, it's my first car and I love it. Told me it would cost 1200. to fix. It's shut now...most likely for good.

463:
z. fletcher (01)
well glad i was not the only one on this one. sunroof is down now for a year ..min.1000.00 to fix it . passanger side rail musled it closed. any ideas where to get a new sunroof.let me know please.

464:
William Kenworthy (99)
Moonroof only opens partially and thats if you want to spend 2 hours muscling it back into place. This is originally my parents car and the moonroof has not worked for almost two years. The car only has 114k miles on it.

465:
Dominic (00)
Track broke at 58k miles. Of course it was the track. I am lucky I work in a machine shop and fabricated a metal track that work great and will not break. Good luck to all. They want you to buy American but why with crap like this.

466:
Beth (99)
my suroof broke, it will no longer slide back on one side. there is a little plastic piece that broke into many pieces and now it will cost me lots of money. I have not had very much luck with this car, I can't wait to get rid of all the headaches.

467:
Tammy Wilfong (00)
Moonroof broke yesterday, 3/7/05, when I tried opening it. Driver's side was stuck and once I got it open it wouldn't go back closed. Has 60k miles. Bought from Ford dealer as "certified" and also bought the extended Extra Care warranty. Took it to the dealer immediately. Was told today it's NOT COVERED!! Was told when we bought it that the moonroof WAS covered now they say just the motor is. Charging me $113 plus tax to close the thing and will cost over $1300 if I want it fixed. What a scam!! Sign me up for the suit!! Waiting for a call back from the dealer's sales manager. Not stopping there, Mr. CEO here I come!!

468:
Jason Brown (00)
My sunroof broke without warning. The driverside lifter is stuck in the "up" position, and will not close. I had only about 48,700 miles on the car. This happened back in July of 2004 and i have yet to get it fixed. A ford dealership in town quoted me almost $1200, screw that, the military doesnt pay me that good. One question for the designers who thought this one up, "what were you all smoking? and where can i get some?"

469:
Harvey Lee (99)
Sunroof tracking broke. what is the use of fixing it if it is goging to break again.

470:
Michael Burgess (99)
My moonroof track broke one day when the pieces attached to the track snapped off....so no im moonroofless....my moonroof is stuck in the up but not open position so i have an inch hole all around the back of the moonroof opening

471:
Jason Jackson (99)
One day the sunroof just didn't work properly, left side lifted the right did not. Noticed plastic peice hold to track broke, not sure if the track itself broke as well. Put my name down on the suit as well!

472:
rene peraza (01)
As with respondent #471: Lifts on one side, but does not fully raise, much less fully open. Luckily, it has remained in the 'closed' position.'

473:
Linda Lowe (99)
I just bought a 99 courgar mercury. The motor on the sun roof was already broke. Instead of fixing it I thought of having it taken out and a permanent moon roof put in and caulked real good. Have any ideal what that would cost for a non professional to do.

474:
Lucy Johnston (99)
Day before yesterday (3/9/05) the roof opened and would not close. It rains too much in Houston to leave it that way, so we took it two places and were told it would cost $1700 to replace the unit! The alternative is to permanently close it, which they're charging me $200 to do. The vehicle's value isn't high enough to justify paying $1700 for the repair, so we've elected to pay $200 to simply them someone close it permanently, which is also ridiculously high. Unfortunately, we need it closed ASAP due to rain or we'll have to rent a vehicle, so it's the lesser of two evils.

475:
Matt Sheffet (99)
im ticked off because my sunroof broke open at around 60000 miles. this is ridiculous. people need to argue about this to the ford company.

476:
derrick phillips (99)
my sunroof broke at about 45,000 miles for no particular reason. the ford place gave me an estimate of about 400.00 to fix. they should have a recall. it opened on one side and didn't on the other just as others have stated.

477:
F. Hummel (00)
With less than 36000 miles the Sun Roof refused to close on drivers side. The Ford dealer could not get the roof to close and wants $999.80 for new parts plus $455.25 for labor. They tried to charge me $79.50 to "diagnose" the problem, but canceled that charge after a complaint to the service manager.

478:
Jennifer Lindquist (00)
Happened to me randomly one time when i tried to open my sunroof at around 50,000 miles. Even now it's stuck open about an inch (and yes like everyone else it's higher on one side - the passengers) and when i push the button to try and close it, it makes a grinding noise. I tried to close it by force and failed. I had no idea that it was a common problem but somehow i'm not surprised because there wasn't any other explanation. I definitely think this is a problem mercury/ford should be issuing a recall because it's too common to be a simple malfunction.

479:
Brian Miller (99)
At 100000 miles, my moonroof flew off on the highway and is projected to cost a $1000. This is ridiculous!

480:
E. Perez (99)
Like everyone else my sunroof will not open and was lifted on passengers side until I had it sealed shut. I hope to replace with some type of aftermarket (not ford) moonroof/sunroof. Any leads to a quality product would be greatly appreciated.

481:
dana rezek (99)
Dan Rezek
Ford trdition??
All Cougars?!!!
30000 miles,right side is broken.Can samebody HELP.

482:
Lawrence (99)
Ford isn't taking responsibility for anything, the sunroof on my 99 cougar has been broke for about a year now, track broke one day for no reason. Was given a $1200.00 est. What a joke. I was also told that it was normal for this car to lose up to 2 quarts of oil between oil changes. ha ha ha Screw Ford. I'm selling mine and getting a honda

483:
Ashleigh (99)
My husband and I bought the car in April 2004 with 98000 miles on it. We opened it one day and all it did was open about 2 inches but it didn't slide back. We stared looking and found that the plastic part on both sides were broke. We tried to shut it and it wouldn't shut, so we had to break the other one so it would close. I

484:
Martin (99)
The sunroof on my cougar broked six months after I bought it. I was trying to open it when it got stuck side ways. It hasn't work ever since. So I have to ride with my sunroof cracked opened. When in going in the high way, it makes a whistle that drives you crazy It has gotten on my nerves behond words.

485:
Phenicia (99)
To say what everyone else has said will be repetitious but holds true to me also. I can't believe everyone has the same report. Maybe we should compile this information and send to Ford. My sunroof is the same as all others have stated. Even with the plastic being missing and the cost be offered for repairs. I too am in the process of switching my car to a Honda or Toyota as well. I share everyone's pain. I hope there is something ot be done about this.

486:
Kelly (93)
Mine broke and it was stuck open the only way to fix was to seal it shut but taking out all the parts. now it wont work and it wistles when above 45 miles per hour. And it leeks.

487:
John (99)
I actually have a 99 mercury mystique, but I imagine its the same faulty sunroof. I heard an audible snap last night and it would only shut half way. Then it started raining... I looked under it and could see one of the plastic parts bent up and riding on the rail. Friend and I pushed up on it and hit the forward button and it got itself into a closed position. Its slightly cockeye but is mostly watertight. Whistles liek crazy on the highway, going to see if I can fix it further.

488:
Steve Davis (99)
At about 39,000 miles a plastic part in the track broke. Does anyone have a fix other than replacing?

489:
John (99)
Mine broke last fall at about 115,000 miles. I had to break the second rail to close it. Right now I rigged it up so it wouldn't pop open when I drive on the highway. Spring is comming soon and I would love to have my sunroof back. Just not too crazy on spending +$1000 to have it fixed!

490:
Lou R (99)
the sunroof came off the track and tore up all the metal surrounding it. this is how i bought it. Now the piece on the end of the track will not go down so i cant close the sunroof.

491:
Sara (00)
One morning, I tried to open it and it just wouldn't open. I guess I am lucky in that it doesn't leak and makes no noise, but I had only had the car for about a year when this happened and have not been able to afford to get it fixed.

492:
Bill (99)
One afternonn, I tried to open it and it didn't work.

493:
Cassandra Quick (00)
I have had my Cougar for 5 years and only have about 55,000 miles on it. Just a few weeks ago my sunroof also broke (one side opens but the other doesn't). My sister had the same problem a year ago. I was informed by a Ford dealership that it would be $1200 for the part and