Ford Customer Relations
1.800.392.3030
Dept of Transportation Vehicle Safety Hotline (complaints = recall)
1.888.327.4236
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1466:
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Ben Litchfield (00)
Grinding noise when attempting to open my sunroof, opens partially.
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1465:
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Erica (01)
A piece broke off the guide and only 1 side of the sunroof would close. Had to take the piece off just to get the sunroof to completely close with a plastic bag in case it rains! Went to the dealer and they are telling me that it will cost over $1k just for the parts.
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1464:
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Joey (99)
i need new tracks for my moon roof in my 99 cougar they are broken and it flops open when it feels like it
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1463:
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Ken Sattler (00)
Whatever you do, don't pay Ford to fix it. First off, it's ridiculously expensive. Fixed mine myself. Tested track assembly: $200 on e-bay. New motor: $250 from Rockauto.com. The process is not difficult. It took me about 2 and a half hours on a Saturday afternoon. The worst part was aligning the roof panel after attaching it to the new track. If you're not sure you can do it yourself, get the parts and take them to a local mechanic. They should be able to do the job in less than 2 hours. If the going rate for labor is $75 to $80 an hour, then parts and labor should be well under $700. Ford wants nearly 2 grand. Quality is NOT job #1...and customer service is pretty far down the list, too.
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1462:
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tristan Barnabe (00)
broke a track need to replace the whole track assembly
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1461:
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Rene (99)
We bought the cougar from a local dealer the sunroof did not work then. We replaced the motor and got it to open to the vent position but it won't open any further. I think I won't use it at all after reading about them getting stuck open.
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1460:
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robert (99)
piece of trash is broken, what more is there to say???
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1459:
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Carolina Girl (00)
I began to research after my sunroof suddenly quit working and discovered this site - and a much bigger problem than I'd hoped. It was working fine after a trip to the beach where I used it often. I closed it when I got home and when I left the house and went to open it again it started to open and then fell back shut and its as if the switch will not operate anything any longer. It does absolutely nothing when I try to open it. This is extremely frustrating as I do not want to invest a lot into a car that I wasnt planning to keep much longer. If I don't fix it I'm sure I can kiss my decent trade in value goodbye! I can't believe there isn't a recall for PLASTIC parts used...
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1458:
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Dave (00)
Sunroof broke recently at 140000km. Longer than most I see here..but had no idea it was such a major problem. Just got the quote now, insane!
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1457:
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M. Pittsenbarger (00)
After 9 years my sunroof finally broke. After some inspection, it appears that the moving part that pulls the roof open broke on the passenger side (plastic)...
On the driver's side, the same part has noticeable stress and cracks and would have also broke soon or later. It amazes me why Ford would decide that plastic was an acceptable engineering solution. This has been a great running car, but I have noticed other engineering WTFs in my 9 years of ownership.
After looking at other posts saying the cost would be in the thousands to get fixed, I would rather seal the sunroof than fix it.
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